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1. Can I change the address I entered when signing up?
If you want to change your address, you can request it through the customer center on our website or directly change it on My Page after logging in. If you make a request through the customer service center, you must submit proof of the change in address and a copy of your ID.
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2. Is the text notification service paid?
If you want to change your address, you can request it through the customer service center on our website or directly on My Page after logging in. If you make a request through the customer service center, you must submit proof of the change in address and a copy of your ID.
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3. I want to re-register investor information. How can I change?
If you want to change your investor information, you can do so directly on 'My Page' after logging in to our website. If you have difficulty editing online, please contact our customer service center.
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4. What is the interest payment cycle?
Interest payment cycles vary depending on the investment product. Typically, payments are made monthly, quarterly, semi-annually, or annually. The interest payment cycle of each bond product can be checked on the product page.
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5. How is maturity repayment made when the bond matures?
When the bond matures, the principal is automatically repaid to your investment account. The final interest is paid together with the principal on the maturity date, and no separate application procedure is required.
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6. Where can I check my interest payment history?
You can check your interest payment history in 'Holding Status' after logging in to our website. The interest accrued will be automatically paid to the account you registered upon signing up without a separate application process.
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7. Should I only use USD to buy bonds?
Investors do not have to separately exchange currency. We will process the currency exchange on our own at the applicable exchange rate.
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8. I forgot my ID and password. What should I do?
If you want to recover your ID and password, you can click 'Forgot your ID?/Forgot your password?' on the login page or contact our customer service center. You can recover your ID and reset your password.
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9. How can I check the status of the bond products I purchased?
You can check your interest payment history in 'Holdings' after logging in to our website.
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10. How are the bonds I purchase protected?
The bonds you purchase are protected by relevant laws and regulations of financial authorities. Also, we are equipped with and preparing various safety measures to safely manage your assets.
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